Veterinary Practice Receptionist

We are looking to recruit a Part-Time Receptionist

We like our owners to walk in and find a friendly smiling face, willing to go the extra mile to help them. The ideal candidate will ideally have veterinary, medical or dental reception experience, have excellent communication skills both written and verbal, be able to multi-task whilst working in a busy environment. You must have a positive attitude and a strong work ethic.

Hours to be agreed but will include Saturday mornings on a rota basis. You will need to be flexible to cover your colleagues holidays or sickness sometimes at short notice.

Hourly rate is £9.62.

Please send CV’s to recruitment@islandvetcare.co.uk

Closing date: Monday 20^th February 2023

Island Vetcare RECEPTION JOB ROLE

A skilled, organised and welcoming receptionist should have a positive attitude and a willingness to please clients while keeping the reception duties under control.

Must have a high level of spoken and written English, computer skills and experience in receptionist roles
Must have professional manner, be a team-player, be friendly and have a great level of customer focus
A keen attitude to detail and excellent organisational skill is essential
Previous experience using an electronic booking/data system would be an advantage

Main Duties include the following:

Meet and greet clients upon arrival and greet their pets
Maintain a good relationship with referring vets
Ensure a high level of customer service at all times
Taking reservations and answering general enquiries by telephone, email and face to face basis
Registering new clients
Taking payments from clients after consultation
Ordering food for clients
Participate in training as instructed by Directors
Comply with SOPS
Send sympathy cards
Transferring telephone to Out of Hours Service
Any other duties deemed reasonable by the Directors

Desired or required skills as a Receptionist

To have the ability to prioritise their workload
Friendly welcoming nature
Professional
Communication
Good listening skills
Telephone skills
Being able to manage difficult situations
Remaining calm and in control
Empathy

JOB SPECIFICATION
QUALIFICATIONS	ESSENTIAL	DESIRABLE
Good standard of general education
Standard Grade Mathematics or equivalent
Standard Grade English or equivalent

EXPERIENCE	ESSENTIAL	DESIRABLE
Practical experience of working with others
Experience of using own initiative
Experience of customer service
Experience of working within a Veterinary Reception environment
Practical experience of computer systems, telephone & scanning
SKILLS	ESSENTIAL	DESIRABLE
Good communication skills (Written and Oral)
IT and Keyboard skills
The ability to follow procedures and work to deadlines
Ability to deal with various clients and veterinary surgeons
Problem solving and multi-tasking
Good interpersonal skills
BEHAVIOURS	ESSENTIAL	DESIRABLE
Planning and organising
Performing under pressure
Adaptability to change
Team working
Self motivated
Flexibility
Confidentiality
Trustworthy and reliable
KNOWLEDGE	ESSENTIAL	DESIRABLE
An understanding of a Veterinary Reception environment